Migrating fromGorgias

AI SUPPORT + STORE OPERATIONS, IN ONE PLACE

Stop drowning in tickets. Run your backend like a 7-figure operation.

Lynq & Flow turns your support inbox into a profit engine — AI-suggested replies, refund insights, and clear action points, so one operator does the work of five without burning out or losing customers.

Trusted by Samuel Onuha & 100+ others
app.lynq.com/inbox — Lynq & Flow inbox dashboard

AI SUPPORT + STORE OPERATIONS, IN ONE PLACE

One platform. Every tool your team touches.

ACTION POINTS

From Tickets to Concrete Action. Drive Backend Improvements Dynamically.

Get a clear, automated overview of system-generated tasks based on customer complaints. Bridge the gap between daily support conversations and critical backend commerce decisions.

Customer fields, order summary, and action cards in the Lynq & Flow inbox

AI SUGGESTED REPLIES

Co-Pilot Efficiency. Human-Approved Quality.

Emma doesn’t replace your team—she supercharges them. Our helpdesk instantly drafts context-aware replies based on real-time Shopify data, leaving the final validation and click strictly to your agents. Work 10x faster while ensuring your brand voice stays perfectly aligned.

One-click trigger and AI-generated draft reply in the Lynq & Flow helpdesk

TEAM EFFICIENCY

Cut your support overhead. From a team of 6 to just 1 controller.

Stop paying for headcount just to clear repetitive ticket backlogs. Lynq & Flow lets Emma handle the heavy pulling by drafting 60% of responses automatically. Your remaining operator transitions from a stressed writer into a calm controller, reviewing and approving flawless replies in seconds.

Team seat optimization: one controller handling 100% volume with Emma AI

TRAIN YOUR AI

Train your agent properly — not casually

Teach Lynq & Flow exactly how your store works with workflows, questions and policies. The better you train it, the more it drafts on its own — and the less your controller has to touch.

Workflow, policy, and question cards teaching the Lynq & Flow AI agent

MACHINE LEARNING IN ACTION

Continuous Learning. A Self-Optimizing AI Feedback Loop.

Every draft Emma generates includes an instant human feedback mechanism. By rating suggestions natively inside the inbox, your operators train the AI models in real-time. The system learns from every tweak, ensuring future responses get sharper, more accurate, and perfectly aligned with your brand policies.

Four-step AI training flow: trigger, draft, review, and continuous optimization

INTELLIGENT REFINEMENT

Bring your own AI. Connected via MCP, ready today.

Lynq & Flow is fully MCP-ready. Seamlessly bridge your customer support data directly with Claude or ChatGPT. Train your own proprietary AI models on complex store policies, ask instant operational questions — without sharing your keys or sacrificing security.

Model Context Protocol connecting Claude and ChatGPT to your Lynq & Flow workspace

AI CHAT FEATURE

Deep Backend Insights. Diagnose and Cut Store Refunds in Seconds.

Don’t waste days analyzing messy spreadsheets. Use our interactive AI chat to surface operational weak spots, map actual customer return reasons, and seamlessly deploy backend optimizations. Convert customer support data into structural actions that improve your product description pages, packaging, and supplier quality at scale.

Lynq & Flow AI chat diagnosing the month’s top refund drivers across products

CORE INTELLIGENCE ENGINE

Autonomous Intelligence. Built Into the Foundation of Your Store.

Lynq & Flow is an intelligence engine built directly into your e-commerce foundation. Woven deep into your backend, the platform continuously monitors tickets, orders, and Shopify syncs in real-time. It doesn’t just read data — it understands context, targets structural fulfillment flaws, predicts revenue leaks, and stages automated workflows.

Lynq & Flow intelligence engine: refund analytics, orders, support inbox and PDP insights

NATIVE SHOPIFY INTEGRATION

Your Shopify store, built right in.

Connect once and run everything from Lynq & Flow — issue refunds, cancel or edit orders, check fulfilment and pull live customer data without ever leaving the conversation or switching tabs.

  • Refund, cancel & edit orders in one click
  • Live orders, customers & fulfilment data
  • One-click install — no code, no middleware
Live Shopify order panel connected inside Lynq & Flow — refund, cancel and edit orders

Loved by fast-moving commerce teams

VIDEO REVIEWS — OPERATORS IN THEIR OWN WORDS

PRICING

Simple pricing that scales with you

Usage-based pricing that’s typically 30–50% cheaper than Gorgias. Start free, no per-seat surprises, and a 7-day trial on every paid plan — you’re not billed until it ends.

Starter

€59/month

Begin with the basics

Initiate free trial

You will receive:

  • 900 outbound emails / month
  • 600 AI agent replies included
  • Helpdesk inbox
  • AI agent (manages tickets on your behalf)
  • Analytics page
  • Performance page
  • MCP connection
  • Value feed
  • Supply chain tracking
  • Unlimited agents
Suggested for you

Growth

€149/month

Includes 500 AI agent messages and unlimited human representatives

Initiate free trial

You will receive:

  • 3,000 outbound emails / month
  • 2,000 AI agent replies included
  • Helpdesk inbox
  • AI agent (manages tickets on your behalf)
  • Analytics page
  • Performance page
  • MCP connection
  • Value feed
  • Supply chain tracking
  • Unlimited agents

Scale

€399/month

Includes 3,000 AI agent messages and unlimited human representatives

Initiate free trial

You will receive:

  • 9,000 outbound emails / month
  • 6,000 AI agent replies included
  • Helpdesk inbox
  • AI agent (manages tickets on your behalf)
  • Analytics page
  • Performance page
  • MCP connection
  • Value feed
  • Supply chain tracking
  • Unlimited agents

MIGRATION

Switching is the hard part. We made it the easy part.

Move off your current helpdesk in days, not weeks — with a free, guided migration and zero downtime for your team.

Tickets · Customers · Macros · Tags · Order history · Attachments — all mapped automatically.

Lynq & Flow at the center of an orbit of helpdesks it migrates from — Zendesk, Gorgias, Commslayer and Reamaze

COMMUNITY & KNOWLEDGE

The Value Feed. Master E-Commerce Operations.

Get daily tactical insights, data-backed refund playbooks, and exclusive operational guidance to scale your storefront backend without expanding your support overhead.

LIVE WEBINARS

7- and 8-Figure Masterclasses

Join exclusive live monthly sessions with top-tier operators who have successfully scaled massive Shopify brands. Learn real-world front- and back-end strategies they used to streamline workflows and preserve margins.

DAILY INSIGHTS

Bite-Sized Operations Growth

Read our daily tactical blogs delivering high-density, actionable e-commerce tips. Get immediate front-end conversion tweaks and critical back-end logistics adjustments delivered straight to your feed every single day.

PLAYBOOKS & ASSETS

Copy-Paste Playbooks & Macros

Access deep-dive technical guides, proprietary customer refund playbooks, and pre-written customer support macros. Download production-ready resources to instantly optimize your team’s resolution quality.

Value Feed dashboard: 24 drops with tips, masterclasses and updates this week

Try Lynq & Flow free. Keep your team — and your margins.

Set up in minutes, import from your current helpdesk, and only pay when you grow.