AI SUPPORT + STORE OPERATIONS, IN ONE PLACE
Lynq & Flow turns your support inbox into a profit engine — AI-suggested replies, refund insights, and clear action points, so one operator does the work of five without burning out or losing customers.
AI SUPPORT + STORE OPERATIONS, IN ONE PLACE
ACTION POINTS
Get a clear, automated overview of system-generated tasks based on customer complaints. Bridge the gap between daily support conversations and critical backend commerce decisions.
AI SUGGESTED REPLIES
Emma doesn’t replace your team—she supercharges them. Our helpdesk instantly drafts context-aware replies based on real-time Shopify data, leaving the final validation and click strictly to your agents. Work 10x faster while ensuring your brand voice stays perfectly aligned.
TEAM EFFICIENCY
Stop paying for headcount just to clear repetitive ticket backlogs. Lynq & Flow lets Emma handle the heavy pulling by drafting 60% of responses automatically. Your remaining operator transitions from a stressed writer into a calm controller, reviewing and approving flawless replies in seconds.
TRAIN YOUR AI
Teach Lynq & Flow exactly how your store works with workflows, questions and policies. The better you train it, the more it drafts on its own — and the less your controller has to touch.
MACHINE LEARNING IN ACTION
Every draft Emma generates includes an instant human feedback mechanism. By rating suggestions natively inside the inbox, your operators train the AI models in real-time. The system learns from every tweak, ensuring future responses get sharper, more accurate, and perfectly aligned with your brand policies.
INTELLIGENT REFINEMENT
Lynq & Flow is fully MCP-ready. Seamlessly bridge your customer support data directly with Claude or ChatGPT. Train your own proprietary AI models on complex store policies, ask instant operational questions — without sharing your keys or sacrificing security.
AI CHAT FEATURE
Don’t waste days analyzing messy spreadsheets. Use our interactive AI chat to surface operational weak spots, map actual customer return reasons, and seamlessly deploy backend optimizations. Convert customer support data into structural actions that improve your product description pages, packaging, and supplier quality at scale.
CORE INTELLIGENCE ENGINE
Lynq & Flow is an intelligence engine built directly into your e-commerce foundation. Woven deep into your backend, the platform continuously monitors tickets, orders, and Shopify syncs in real-time. It doesn’t just read data — it understands context, targets structural fulfillment flaws, predicts revenue leaks, and stages automated workflows.
NATIVE SHOPIFY INTEGRATION
Connect once and run everything from Lynq & Flow — issue refunds, cancel or edit orders, check fulfilment and pull live customer data without ever leaving the conversation or switching tabs.
VIDEO REVIEWS — OPERATORS IN THEIR OWN WORDS
PRICING
Usage-based pricing that’s typically 30–50% cheaper than Gorgias. Start free, no per-seat surprises, and a 7-day trial on every paid plan — you’re not billed until it ends.
Begin with the basics
Initiate free trialYou will receive:
Includes 500 AI agent messages and unlimited human representatives
Initiate free trialYou will receive:
Includes 3,000 AI agent messages and unlimited human representatives
Initiate free trialYou will receive:
MIGRATION
Move off your current helpdesk in days, not weeks — with a free, guided migration and zero downtime for your team.
Tickets · Customers · Macros · Tags · Order history · Attachments — all mapped automatically.
COMMUNITY & KNOWLEDGE
Get daily tactical insights, data-backed refund playbooks, and exclusive operational guidance to scale your storefront backend without expanding your support overhead.
LIVE WEBINARS
Join exclusive live monthly sessions with top-tier operators who have successfully scaled massive Shopify brands. Learn real-world front- and back-end strategies they used to streamline workflows and preserve margins.
DAILY INSIGHTS
Read our daily tactical blogs delivering high-density, actionable e-commerce tips. Get immediate front-end conversion tweaks and critical back-end logistics adjustments delivered straight to your feed every single day.
PLAYBOOKS & ASSETS
Access deep-dive technical guides, proprietary customer refund playbooks, and pre-written customer support macros. Download production-ready resources to instantly optimize your team’s resolution quality.
Set up in minutes, import from your current helpdesk, and only pay when you grow.